Please follow the steps below to return/exchange your purchase.
- Sign into your account and under My Orders, select the order number containing the items you would like to return.
- Click on the "CREATE EXCHANGE/RETURN" button and choose the reason for return/exchange. If you would like to exchange an item, choose your replacement item.
- Check the box to agree with our Returns Policy.
To ensure your return/exchange is covered by our complimentary returns/exchange policy, please send it back from the same country it was delivered to. Orders sent back from a different destination may incur additional charges and be delayed in customs. You can return/exchage using any secure means, but we may not accept liability. Please email firstname.lastname@example.org if you intend to do this to receive specific delivery address.
For returns, payment will be credited after item has been received in good condition, together with the necessary documentation.
Updated as of 22 October 2018